Refund Policy

Returns & Refunds

We accept returns within 14 days of delivery in line with EU consumer rights (Directive 2011/83/EU).

Eligibility

To be eligible for a return, your item must be unused, unworn, unwashed, in original packaging, and with all tags attached. Items damaged by the customer or showing signs of wear cannot be returned.

How to Return

To start a return, email us at support@deskifystore.com with your order number and reason for return. We will respond within 48 hours with return instructions.

Return shipping is paid by the customer unless the product is defective or incorrect. Original shipping costs are non-refundable.

Defective or Incorrect Items

If your item arrives defective, damaged, or different from what you ordered, contact us within 30 days of delivery with photos of the issue. We will arrange a free replacement or full refund including shipping costs.

Refund Processing

Once we receive and inspect your return, we will notify you of approval. Approved refunds are processed to your original payment method within 5-10 business days.

Non-Returnable Items

Customized or personalized items, sale items, and gift cards cannot be returned unless defective.

Contact

For any return questions, contact us at support@deskifystore.com.